/* ===================================================
   AROWANA Support Portal — shares the main-site palette
   =================================================== */
:root {
  --bg:        #07070b;
  --bg-soft:   #0e0e16;
  --bg-card:   #14141f;
  --bg-card-2: #181826;
  --line:      rgba(255,255,255,0.08);
  --line-2:    rgba(255,255,255,0.14);
  --text:      #efe7da;
  --text-dim:  #a89b88;
  --accent:       #c87d4a;
  --accent-2:     #bda88a;
  --accent-glow:  rgba(200,125,74,0.5);
  --accent-light: #e0a06a;
  --ok:    #4ca36a;
  --warn:  #d9a441;
  --danger:#cf5b4e;
  --info:  #5b8fc9;
  --radius:  16px;
  --radius-sm: 10px;
  --maxw:    1100px;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  background:
    radial-gradient(ellipse at 50% -10%, #1a130d 0%, #0c0a10 45%, var(--bg) 100%);
  background-attachment: fixed;
  color: var(--text);
  font-family: 'Inter', system-ui, sans-serif;
  line-height: 1.6;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { font-family: 'Sora', sans-serif; line-height: 1.2; font-weight: 700; }
a { color: var(--accent-light); text-decoration: none; transition: color .2s ease; }
a:hover { color: var(--accent); }

/* ---------------- Navbar ---------------- */
.p-navbar {
  position: sticky; top: 0; z-index: 50;
  display: flex; align-items: center; justify-content: space-between;
  gap: 20px;
  padding: 14px 32px;
  background: rgba(7,7,11,0.85);
  backdrop-filter: blur(14px);
  border-bottom: 1px solid var(--line);
}
.p-logo {
  font-family: 'Sora', sans-serif; font-weight: 800; letter-spacing: .16em;
  font-size: 1rem; color: var(--text); display: flex; align-items: center; gap: 8px;
}
.p-logo:hover { color: var(--text); }
.p-logo-mark { color: var(--accent-2); }
.p-logo-sub {
  font-size: .62rem; letter-spacing: .2em; color: var(--accent);
  border: 1px solid var(--line-2); border-radius: 100px; padding: 2px 8px; margin-left: 4px;
}
.p-nav-links { display: flex; align-items: center; gap: 22px; }
.p-nav-links a { font-size: .9rem; color: var(--text-dim); font-weight: 500; }
.p-nav-links a:hover { color: var(--text); }
.p-cta {
  border: 1px solid var(--accent); color: var(--accent-light) !important;
  padding: 7px 16px; border-radius: 100px;
}
.p-cta:hover { background: var(--accent); color: #fff !important; }
.p-user { display: flex; align-items: center; gap: 8px; padding-left: 8px; border-left: 1px solid var(--line); }
.p-user-name { font-size: .88rem; color: var(--text); }
.p-logout-form { margin: 0; }
.p-link-btn {
  background: none; border: 0; color: var(--text-dim); cursor: pointer;
  font: inherit; font-size: .9rem; padding: 0;
}
.p-link-btn:hover { color: var(--accent); }
.p-nav-toggle { display: none; flex-direction: column; gap: 5px; background: none; border: 0; cursor: pointer; }
.p-nav-toggle span { width: 24px; height: 2px; background: var(--text); border-radius: 2px; }

/* ---------------- Layout ---------------- */
.p-main { max-width: var(--maxw); margin: 0 auto; padding: 40px 32px 80px; }
.p-page-head { margin-bottom: 28px; display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.p-page-head h1 { font-size: clamp(1.6rem, 3vw, 2.2rem); }
.p-eyebrow { font-size: .72rem; letter-spacing: .22em; text-transform: uppercase; color: var(--accent-2); font-weight: 600; margin-bottom: 8px; }
.p-muted { color: var(--text-dim); }
.p-back { font-size: .85rem; color: var(--text-dim); display: inline-block; margin-bottom: 16px; }

/* ---------------- Cards ---------------- */
.p-card {
  background: var(--bg-card); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 28px;
}
.p-card + .p-card { margin-top: 20px; }

/* ---------------- Auth screens ---------------- */
.p-auth-wrap { min-height: calc(100vh - 60px); display: flex; align-items: center; justify-content: center; padding: 40px 20px; }
.p-auth-card {
  width: 100%; max-width: 430px;
  background: var(--bg-card); border: 1px solid var(--line);
  border-radius: var(--radius); padding: 40px 36px;
  box-shadow: 0 40px 80px -40px rgba(0,0,0,0.9);
}
.p-auth-card h1 { font-size: 1.6rem; margin-bottom: 6px; }
.p-auth-card .p-sub { color: var(--text-dim); font-size: .95rem; margin-bottom: 26px; }
.p-auth-alt { text-align: center; margin-top: 22px; color: var(--text-dim); font-size: .9rem; }

/* ---------------- Forms ---------------- */
.p-field { margin-bottom: 18px; }
.p-field label { display: block; font-size: .85rem; font-weight: 600; margin-bottom: 7px; color: var(--text); }
.p-field .p-hint { font-size: .78rem; color: var(--text-dim); margin-top: 6px; }
.p-input, .p-select, .p-textarea {
  width: 100%; padding: 12px 14px;
  background: var(--bg-soft); border: 1px solid var(--line-2);
  border-radius: var(--radius-sm); color: var(--text);
  font-family: inherit; font-size: .95rem; transition: border-color .2s ease, box-shadow .2s ease;
}
.p-input:focus, .p-select:focus, .p-textarea:focus {
  outline: none; border-color: var(--accent);
  box-shadow: 0 0 0 3px rgba(200,125,74,0.18);
}
.p-textarea { min-height: 140px; resize: vertical; line-height: 1.6; }
.p-select { appearance: none; background-image: linear-gradient(45deg, transparent 50%, var(--accent-2) 50%), linear-gradient(135deg, var(--accent-2) 50%, transparent 50%); background-position: calc(100% - 20px) center, calc(100% - 15px) center; background-size: 5px 5px, 5px 5px; background-repeat: no-repeat; padding-right: 38px; }
.p-row { display: flex; gap: 16px; flex-wrap: wrap; }
.p-row > .p-field { flex: 1; min-width: 160px; }
input[type="file"].p-file { font-size: .85rem; color: var(--text-dim); }
input[type="file"].p-file::file-selector-button {
  background: var(--bg-card-2); color: var(--text); border: 1px solid var(--line-2);
  padding: 8px 14px; border-radius: 8px; margin-right: 12px; cursor: pointer; font-family: inherit;
}

/* ---------------- Buttons ---------------- */
.p-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  padding: 12px 24px; border-radius: 100px; font-family: 'Sora', sans-serif;
  font-weight: 600; font-size: .92rem; cursor: pointer; border: 1px solid transparent;
  transition: transform .2s ease, box-shadow .2s ease, background .2s ease, border-color .2s ease;
}
.p-btn-primary { background: linear-gradient(120deg, var(--accent), var(--accent-light)); color: #fff; box-shadow: 0 10px 26px -10px var(--accent-glow); }
.p-btn-primary:hover { transform: translateY(-2px); color: #fff; box-shadow: 0 16px 34px -10px var(--accent-glow); }
.p-btn-ghost { border-color: var(--line-2); color: var(--text); background: rgba(255,255,255,0.03); }
.p-btn-ghost:hover { border-color: var(--accent-2); color: var(--text); transform: translateY(-2px); }
.p-btn-danger { border-color: rgba(207,91,78,0.5); color: #e9897e; background: rgba(207,91,78,0.08); }
.p-btn-danger:hover { background: rgba(207,91,78,0.18); color: #f0a99f; }
.p-btn-block { width: 100%; }
.p-btn-sm { padding: 8px 16px; font-size: .82rem; }

/* ---------------- Flash messages ---------------- */
.p-flashes { margin-bottom: 22px; display: grid; gap: 10px; }
.p-flash { padding: 13px 18px; border-radius: var(--radius-sm); font-size: .9rem; border: 1px solid; }
.p-flash-success { background: rgba(76,163,106,0.12); border-color: rgba(76,163,106,0.4); color: #8fd6a8; }
.p-flash-error   { background: rgba(207,91,78,0.12); border-color: rgba(207,91,78,0.4); color: #ef9d92; }
.p-flash-info    { background: rgba(91,143,201,0.12); border-color: rgba(91,143,201,0.4); color: #a8c8ec; }

/* Inline form error list */
.p-errors { background: rgba(207,91,78,0.1); border: 1px solid rgba(207,91,78,0.35); border-radius: var(--radius-sm); padding: 14px 18px; margin-bottom: 20px; }
.p-errors ul { list-style: none; }
.p-errors li { color: #ef9d92; font-size: .88rem; }
.p-errors li::before { content: '— '; }

/* ---------------- Badges ---------------- */
.p-badge {
  display: inline-block; padding: 3px 11px; border-radius: 100px;
  font-size: .72rem; font-weight: 600; letter-spacing: .03em;
  border: 1px solid var(--line-2); white-space: nowrap;
}
/* status */
.st-open        { color: #a8c8ec; border-color: rgba(91,143,201,0.5);  background: rgba(91,143,201,0.12); }
.st-pending     { color: #e6c879; border-color: rgba(217,164,65,0.5);  background: rgba(217,164,65,0.12); }
.st-in-progress { color: #e0a06a; border-color: rgba(200,125,74,0.5);  background: rgba(200,125,74,0.14); }
.st-resolved    { color: #8fd6a8; border-color: rgba(76,163,106,0.5);  background: rgba(76,163,106,0.12); }
.st-closed      { color: var(--text-dim); border-color: var(--line-2); background: rgba(255,255,255,0.04); }
/* priority */
.pr-low    { color: var(--text-dim); border-color: var(--line-2); background: rgba(255,255,255,0.04); }
.pr-medium { color: #a8c8ec; border-color: rgba(91,143,201,0.45); background: rgba(91,143,201,0.1); }
.pr-high   { color: #e0a06a; border-color: rgba(200,125,74,0.5);  background: rgba(200,125,74,0.12); }
.pr-urgent { color: #ef9d92; border-color: rgba(207,91,78,0.55);  background: rgba(207,91,78,0.14); }
/* roles */
.p-role-badge { font-size: .64rem; padding: 2px 8px; border-radius: 100px; border: 1px solid var(--line-2); }
.p-role-admin    { color: #ef9d92; border-color: rgba(207,91,78,0.5); }
.p-role-agent    { color: #e0a06a; border-color: rgba(200,125,74,0.5); }
.p-role-customer { color: var(--text-dim); }

/* ---------------- Tables ---------------- */
.p-table-wrap { overflow-x: auto; border: 1px solid var(--line); border-radius: var(--radius); }
.p-table { width: 100%; border-collapse: collapse; min-width: 640px; }
.p-table th, .p-table td { text-align: left; padding: 14px 18px; font-size: .9rem; }
.p-table thead th {
  background: var(--bg-soft); color: var(--text-dim);
  font-size: .74rem; letter-spacing: .12em; text-transform: uppercase; font-weight: 600;
  border-bottom: 1px solid var(--line);
}
.p-table tbody tr { border-bottom: 1px solid var(--line); transition: background .15s ease; }
.p-table tbody tr:last-child { border-bottom: 0; }
.p-table tbody tr:hover { background: rgba(255,255,255,0.025); }
.p-table .p-ref { font-family: 'Sora', sans-serif; font-weight: 600; color: var(--accent-light); }
.p-table a.p-row-link { color: var(--text); font-weight: 600; }
.p-table a.p-row-link:hover { color: var(--accent-light); }
.p-empty { text-align: center; padding: 50px 20px; color: var(--text-dim); }

/* ---------------- Dashboard stats ---------------- */
.p-stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 16px; margin-bottom: 28px; }
.p-stat { background: var(--bg-card); border: 1px solid var(--line); border-radius: var(--radius); padding: 22px 24px; }
.p-stat .p-stat-num { font-family: 'Sora', sans-serif; font-size: 2rem; font-weight: 800; line-height: 1; }
.p-stat .p-stat-label { color: var(--text-dim); font-size: .82rem; margin-top: 8px; letter-spacing: .04em; }
.p-stat.accent .p-stat-num { color: var(--accent-light); }

/* ---------------- Filters bar ---------------- */
.p-filters { display: flex; gap: 12px; flex-wrap: wrap; align-items: flex-end; margin-bottom: 22px; }
.p-filters .p-field { margin-bottom: 0; }
.p-filters .p-input, .p-filters .p-select { padding: 9px 12px; font-size: .88rem; }
.p-search { flex: 1; min-width: 200px; }

/* ---------------- Ticket thread ---------------- */
.p-ticket-grid { display: grid; grid-template-columns: 1fr 300px; gap: 24px; align-items: start; }
.p-thread { display: flex; flex-direction: column; gap: 16px; }
.p-msg { background: var(--bg-card); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px 22px; }
.p-msg.p-msg-staff { border-left: 3px solid var(--accent); }
.p-msg.p-msg-internal { border-left: 3px solid var(--warn); background: rgba(217,164,65,0.06); }
.p-msg-head { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; flex-wrap: wrap; }
.p-msg-author { font-weight: 600; font-size: .92rem; }
.p-msg-time { color: var(--text-dim); font-size: .78rem; }
.p-msg-body { color: var(--text); font-size: .95rem; white-space: pre-wrap; word-wrap: break-word; }
.p-internal-tag { font-size: .66rem; letter-spacing: .08em; text-transform: uppercase; color: var(--warn); border: 1px solid rgba(217,164,65,0.5); border-radius: 100px; padding: 1px 8px; }

.p-attachments { margin-top: 14px; display: flex; flex-wrap: wrap; gap: 8px; }
.p-attach {
  display: inline-flex; align-items: center; gap: 7px; font-size: .8rem;
  background: var(--bg-soft); border: 1px solid var(--line-2); border-radius: 8px;
  padding: 6px 11px; color: var(--text-dim);
}
.p-attach:hover { border-color: var(--accent-2); color: var(--text); }
.p-attach .p-attach-icon { color: var(--accent-2); }

/* Ticket sidebar (meta + staff controls) */
.p-side { display: flex; flex-direction: column; gap: 20px; position: sticky; top: 84px; }
.p-meta-list { display: grid; gap: 14px; }
.p-meta-row { display: flex; justify-content: space-between; align-items: center; gap: 10px; font-size: .88rem; }
.p-meta-row .p-meta-k { color: var(--text-dim); }
.p-side-title { font-size: .74rem; letter-spacing: .14em; text-transform: uppercase; color: var(--accent-2); margin-bottom: 16px; font-weight: 600; }

/* Reply composer */
.p-composer label { display: block; font-size: .85rem; font-weight: 600; margin-bottom: 8px; }
.p-composer .p-internal-check { display: flex; align-items: center; gap: 8px; margin: 12px 0; font-size: .85rem; color: var(--text-dim); }

/* Subject line on ticket view */
.p-ticket-head h1 { font-size: clamp(1.4rem, 2.6vw, 2rem); margin-bottom: 10px; }
.p-ticket-head .p-ticket-tags { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

/* Contact-messages screen */
.p-meta-strip {
  display: flex; flex-wrap: wrap; gap: 22px;
  padding-bottom: 16px; margin-bottom: 18px;
  border-bottom: 1px solid var(--line);
  font-size: .9rem;
}
.p-meta-strip > div { display: flex; flex-direction: column; gap: 3px; }
.p-meta-strip .p-meta-k {
  color: var(--text-dim); font-size: .7rem; letter-spacing: .12em;
  text-transform: uppercase; font-weight: 600;
}
.p-form-actions {
  display: flex; gap: 12px; align-items: center; flex-wrap: wrap;
  margin-top: 4px;
}
.p-form-actions .p-spacer { flex: 1; }

/* pagination */
.p-pager { display: flex; gap: 8px; justify-content: center; margin-top: 26px; flex-wrap: wrap; }
.p-pager a, .p-pager span {
  min-width: 38px; text-align: center; padding: 8px 12px; border-radius: 8px;
  border: 1px solid var(--line-2); font-size: .85rem; color: var(--text-dim);
}
.p-pager a:hover { border-color: var(--accent-2); color: var(--text); }
.p-pager .current { background: var(--accent); border-color: var(--accent); color: #fff; }

/* ---------------- Footer ---------------- */
.p-footer {
  border-top: 1px solid var(--line); margin-top: auto;
  padding: 26px 32px; display: flex; justify-content: space-between; gap: 16px;
  flex-wrap: wrap; color: var(--text-dim); font-size: .82rem;
  max-width: var(--maxw); margin-left: auto; margin-right: auto; width: 100%;
}
.p-footer-links { display: flex; gap: 18px; }

/* ---------------- Responsive ---------------- */
@media (max-width: 860px) {
  .p-ticket-grid { grid-template-columns: 1fr; }
  .p-side { position: static; }
}
@media (max-width: 720px) {
  .p-nav-toggle { display: flex; }
  .p-nav-links {
    position: fixed; inset: 0 0 0 auto; width: 78%; max-width: 300px;
    flex-direction: column; align-items: flex-start; justify-content: flex-start;
    gap: 18px; padding: 90px 28px 40px; background: rgba(10,10,18,0.98);
    backdrop-filter: blur(16px); border-left: 1px solid var(--line);
    transform: translateX(100%); transition: transform .3s ease;
  }
  .p-nav-links.open { transform: translateX(0); }
  .p-user { border-left: 0; padding-left: 0; }
  .p-main { padding: 28px 20px 60px; }
  .p-auth-card { padding: 32px 24px; }
}

@media (prefers-reduced-motion: reduce) {
  * { animation: none !important; transition: none !important; }
}